Franziska Gültig
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Recent activity by Franziska Gültig-
Hi Cemal! This sound a bit like it's trying to connect on the WAN Ethernet Port not on the mobile... but with out the backup i'm not sure... I would recommend opening a Ticket and adding a Backup ...
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Hi Giovanni Milana! Thank you for reaching out to us! This really sounds and looks like there is already CAN communication properly going on in the Background... Did you click on the green Buttons ...
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Hi Joshua! Are you perhaps referring to HMS Linking Devices? The 1788EN2PAR model doesn’t appear in any of the databases I checked. Here’s a link to our Linking Devices: [HMS Product Finder | Brows...
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Hi Sean, Thanks for the clarifications! The team has proposed a solution in the ticket—does that work for you? Are you able to access the ticket to review it? Best regards, i.A. Franziska Gültig ...
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Hi Masayoshi Kuwabara, Are you currently using any scripts, such as Basic Programming or Java Programming, on your Flexy device? Sometimes, something (like for ex the cyclic section) in the script ...
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Note: This was solved in a Ticket, the Solution was: Why my TAP adapter is not installed on Windows 7 computer when installing Ecatcher 7.0.3 and higher ? – HMS Support Portal br i.A. Franziska Gültig
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Hi Fabrice DIANA!, Thank you for reaching out to us! To help you out, could you let us know which specific device you're using? We offer various Cosy and Flexy models and extension cards with diffe...
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Hi Sean Thomas, I’m moving this over to a support ticket, as it should help connect you with the right team members who can assist further. To clarify, could you specify which features come from wh...
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Hi Mitchell.hein! Unfortunatly BootP is not working over the VPN connection of Cosy/Flexy. BootP is for very low level communciation like setting an IP address when your device has none. (MAC Laye...
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Hello Claus Pederson! I will move this to a Ticket for you. Since I'm unfamilliar with the AC Cloud and you should get a faster response there. Just some general Tipps possible help on the way: Did...