No internet connection on flexy 205
Hello, I have a Flexy 205. I dont have fixed internet connected to it. I only have 4G connection. It was working fine before but now there is something wring with it. It can not connect to internet. Below I have added the lastest event logs.
Can anyone help me with this issue?
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02/11/2024 10:12:47
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-20205
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muting (pattern of 4 events)
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wanmgt
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02/11/2024 10:12:45
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31130
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wanmgt-WAN connection request failed: DHCP
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wanmgt
|
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02/11/2024 10:12:45
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-20205
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muting (pattern of 1 event)
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wanmgt
|
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02/11/2024 10:12:45
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20324
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main-No address received from DHCP (on Eth WAN)
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wanmgt
|
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02/11/2024 10:12:45
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:12:45
|
31130
|
wanmgt-WAN connection request failed: DHCP
|
wanmgt
|
|
02/11/2024 10:12:45
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:12:45
|
20324
|
main-No address received from DHCP (on Eth WAN)
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wanmgt
|
|
02/11/2024 10:12:25
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-20205
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muting (pattern of 6 events)
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ftps
|
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02/11/2024 10:12:09
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31130
|
wanmgt-WAN connection request failed: DHCP
|
wanmgt
|
|
02/11/2024 10:12:09
|
-20205
|
muting (pattern of 1 event)
|
wanmgt
|
|
02/11/2024 10:12:09
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:12:09
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:11:58
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-20205
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pattern of 4 events muted 2 times
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ftps
|
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02/11/2024 10:11:17
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-20205
|
muting (pattern of 4 events)
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wanmgt
|
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02/11/2024 10:11:16
|
31130
|
wanmgt-WAN connection request failed: DHCP
|
wanmgt
|
|
02/11/2024 10:11:16
|
-20205
|
muting (pattern of 1 event)
|
wanmgt
|
|
02/11/2024 10:11:16
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:11:16
|
20324
|
main-No address received from DHCP (on Eth WAN)
|
wanmgt
|
|
02/11/2024 10:10:58
|
31130
|
wanmgt-WAN connection request failed: DHCP
|
wanmgt
|
|
02/11/2024 10:10:58
|
-20205
|
muting (pattern of 1 event)
|
wanmgt
|
-
Hi Cemal!
This sound a bit like it's trying to connect on the WAN Ethernet Port not on the mobile... but with out the backup i'm not sure...
I would recommend opening a Ticket and adding a Backup to it so the Colleagues can take a closer look or to try running the Internet Wizard again and choosing mobile connection you should get direct feedback if the mobile connection works or not at least.. But I would do a Backup (with support files) before running the wizard again to have that state for referencing.
If you have trouble running the Internet Wizard with your Mobile connection I would recommend to test the Simcard in another device and test if opening a Webpage (Data connection) works.
If it doesn't you need to check the Simcard with the Simcard provider. (Is there still enough money is the Dataplan still running....)
If it really works (not just showing it connects but that the Data connection works) but not on the Flexy I recommend opening a Ticket and adding the Backups of before and after
br
i.A. Franziska Gültig
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