Hugh Whitefur
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Recent activity by Hugh Whitefur-
Every device does have a unique serial number. An entry in Ecatcher is linked to one specific serial number, however reusing the activation key from that entry on another device will replace the Ew...
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You will need to re-run the Talk2m wizard on the original Cosy+ using either the activation key for its entry in Ecatcher (which is now connected to the new Cosy+), or using the activation key from...
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Just to verify, does this device have a good Internet connection, and is it online in Talk2m? For example, are you able to connect to the web interface through M2Web? Does the issue persist in diff...
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Were the KPIs showing in M2Web before? If not, can you make sure "Live data and KPI's" is enabled under Setup -> System -> Main -> Net services -> Data Management?
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Was there any specific error message when the wizard failed? What about in the event logs (Diagnostic -> Logs -> Event Logs)? I see you have a ticket open through the support portal - can you attac...
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Official comment "Disable Tags in Error" is a debug setting that disables polling tags if they have errors. Because tags are polled in batches, one tag with a bad address can block many other tags from polling. Thi...
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Official comment Yes, this is possible. You can do this during the Internet setup wizard by changing this drop-down from DHCP to Static: The easiest way to change this later is to re-run the Internet setup wizard....
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On a Talk2m Pro account you can use the Import all Ewons Wizard in Ecatcher to import all the Ewons from a Free+ account. You can read more about this here: https://onlinehelp.ewon.biz/ecatcher/6.7...
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It's hard to say why the device is offline without seeing logs from the device itself. It could just be that it's been powered down, or it could be something like a change to the network it's conne...
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Hi Jonas, There is no built in functionality to store SMS to send later, but I'm curious about the modem restarting often enough to cause this problem regularly. Do you happen to have MaxCallDur co...