Hugh Whitefur
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Activity overview
Latest activity by Hugh Whitefur-
Hugh Whitefur commented,
Official comment After troubleshooting with achraf in a ticket, we determined the issue came from the wiring for the serial connection, with Rx and Tx wires swapped. After changing this, communication worked as it ...
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Hugh Whitefur commented,
The M2Web API can provide most of this (status, description, and custom fields). The location shown for an Ewon is based on its public IP, so for Flexy devices you could send a script command to re...
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Hugh Whitefur commented,
Can you tell us a little more about your application? What kind of data would you like to bring into Power BI? For data you see in Ecatcher like the online status of your Ewons, I recommend looking...
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Hugh Whitefur commented,
Hi Daniele, I am having trouble replicating this behavior. When I use the Ewon name registration, I've seen three outcomes based on the scenario: There's a new Ewon entry in Ecatcher with no assoc...
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Hugh Whitefur commented,
Hi Daniele, How are you configuring new Ewons? Are you using an activation key from Ecatcher and running the setup wizards on the Ewon itself, or are you using a configuration file applied via USB/...
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Hugh Whitefur commented,
Every device does have a unique serial number. An entry in Ecatcher is linked to one specific serial number, however reusing the activation key from that entry on another device will replace the Ew...
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Hugh Whitefur commented,
You will need to re-run the Talk2m wizard on the original Cosy+ using either the activation key for its entry in Ecatcher (which is now connected to the new Cosy+), or using the activation key from...
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Hugh Whitefur commented,
Just to verify, does this device have a good Internet connection, and is it online in Talk2m? For example, are you able to connect to the web interface through M2Web? Does the issue persist in diff...
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Hugh Whitefur commented,
Were the KPIs showing in M2Web before? If not, can you make sure "Live data and KPI's" is enabled under Setup -> System -> Main -> Net services -> Data Management?
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Hugh Whitefur commented,
Was there any specific error message when the wizard failed? What about in the event logs (Diagnostic -> Logs -> Event Logs)? I see you have a ticket open through the support portal - can you attac...