In this article, we explain why the error message "The device is already assigned" appears when you try to add an AC Cloud Control gateway to your account and how to overcome the problem.
APPLICABLE PRODUCTS
AC Cloud Control gateways: INWFIDAI001I000, INWFIDAI001R100, INWFIFGL001I000, INWFIFGL001R100, INWFIMHI001I000, INWFIMHI001R100, INWFIPAN001R100, INWFITOS001R100, INWFIUNI001I000
QUESTION
Why am I getting the error "The device is already assigned"?
ANSWER
The message "The device is already assigned" appears when the gateway is already being used in another AC Cloud Control account. To add it to your account, the AC Cloud Control gateway must be deleted from the other account.