Franziska Gültig
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Franziska Gültig 最近的活动-
Hi andrzejsbt! Thank you for reporting your issue! The Bug is on the List - to Fix, but it has low priority at the moment. I'll open a support Ticket for this now. But you will just get the same ...
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Hello Jitug, I'm sorry to hear you're experiencing connection issues. Could you let me know which device and cloud solution you're using? It would also be helpful if you could share any screenshots...
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Hi Antonio! Have there been any tests done to check if connecting directly to the cable locally connected to the Flexy allows access to the S7-300 PLC? It might be a cable or connector issue. Somet...
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Hi Joned, It appears that this issue was also addressed in a ticket, it seems possible that the issue might be related to SNMP on Profinet. Could you let us know if applying the firmware update (AB...
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Hi FG Cuillerier, Although I'm not specialized in this product, I would recommend surveying the local network environment using a tool that can analyze which bands are in use and how many devices a...
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Hi Albert! It sounds like you're working on something that's beyond the scope of what we can directly support, but I’d still be happy to offer some guidance to point you in the right direction. If ...
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Hi Fateh, Thanks for reaching out to us. If you're having trouble finding the correct setup for your Slave Device, you can try using the Automatic Scan functionality. You need to be connected to th...
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Hi Jim! I just saw you also have a Ticket - witch is perfect since i would have had switch this into a Ticket anyway since we need your Files to check what could be the problem here. Please update ...
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Hi Pradchaya, unfortunately, the LOW alarm cannot be disabled. However, you can set a very low threshold value (for example, -200000 (I tried with Data Type INT) that is unlikely to be reached. Thi...
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Hello Monesh, I have created a ticket for you. You can upload files to your ticket. You can access your open tickets here: HMS Support Portal (hms-networks.com) You should have received an email c...