Kyle Reynolds
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Actividad reciente de Kyle Reynolds-
Yes, there were some issues with connecting to the VPN. You can find more details in the release notes here: https://hmsnetworks.blob.core.windows.net/nlw/docs/default-source/products/ewon/monitor...
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First things first, you need to update the firmware on the Cosy+: How to update the firmware of an Ewon Cosy+ ? Second, the reason it's pulling up the 169 address is because your network adapter is...
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Do you have the signal ground connected? Are you using termination resistors?
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Hi Christian, we are aware of this issue and have informed the developers. Unfortunately, I don't have a timeline on a fix. I apologize for the inconvenience.
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I believe you are correct to use the EU model in Argentina, but you may want to ask your local distributor which version they recommend in your area.
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Hi Nigel, I apologize for the delay. I created a support ticket for you and one of the device experts will be reaching out to you soon to help with this. Kyle
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Hi ghkdehddnr, I created a support ticket for this request, so one of the product experts should be reaching out to you about this.
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Hi Spencer, Make sure to check the recommendations in the troubleshooting guide: Unable to Ping or Connect to LAN Device On the VM, after connecting to the Ewon with Ecatcher, can you ping the VPN...
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Hi Gustavo, You need to open a support ticket at support.hms-networks.com to request the firmware. I will transfer this thread to a support case for you. Best Regards, Kyle
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I will have to escalate this issue to the developers. I have seen it before, but I thought it was fixed. I'm going to convert this thread to a support ticket.