Unable to connect
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Hello Jitug,
I'm sorry to hear you're experiencing connection issues.
Could you let me know which device and cloud solution you're using? It would also be helpful if you could share any screenshots and details about your configuration, as well as how the connection issue started.
Are you currently in the installation/setup phase, or is this an established solution that has suddenly stopped connecting?
You can find general information about our cloud statuses here: HMS Cloud server status | Support | HMS Networks (hms-networks.com)
If the issue is urgent, I recommend opening a support ticket. Please include as much information as possible about the issue, including the devices, configuration, and steps taken so far. This will help us diagnose the problem more efficiently.
Is this issue still ongoing? Please provide any additional information you can.
Best regards,
i.A. Franziska Gültig0
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