URGENT - Cannot reach previously reachable Ewon

Todd Simpson

• April 30, 2024 17:30

I have a guy in the field right now trying to get one of our ewons working. It acts like its not reaching out. I have the log file but cannot open it (Backup.etar.gz). Could someone please provide some guidance on at least how to open the log file?

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  Kyle Reynolds

  • April 30, 2024 17:44

  For urgent issues, please create a case at support.hms-networks.com and send the backup file.

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  Todd Simpson

  • April 30, 2024 17:53

  I got this:

  

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  Todd Simpson

  • April 30, 2024 17:58

  Found it.....Submitted

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