Kyle Reynolds
- Total activity 641
- Last activity
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Activity overview
Latest activity by Kyle Reynolds-
Kyle Reynolds commented,
Do you have the signal ground connected? Are you using termination resistors?
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Kyle Reynolds commented,
Hi Christian, we are aware of this issue and have informed the developers. Unfortunately, I don't have a timeline on a fix. I apologize for the inconvenience.
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Kyle Reynolds commented,
I believe you are correct to use the EU model in Argentina, but you may want to ask your local distributor which version they recommend in your area.
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Kyle Reynolds commented,
Hi Nigel, I apologize for the delay. I created a support ticket for you and one of the device experts will be reaching out to you soon to help with this. Kyle
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Kyle Reynolds commented,
Hi ghkdehddnr, I created a support ticket for this request, so one of the product experts should be reaching out to you about this.
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Kyle Reynolds commented,
Hi Spencer, Make sure to check the recommendations in the troubleshooting guide: Unable to Ping or Connect to LAN Device On the VM, after connecting to the Ewon with Ecatcher, can you ping the VPN...
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Kyle Reynolds commented,
Hi Gustavo, You need to open a support ticket at support.hms-networks.com to request the firmware. I will transfer this thread to a support case for you. Best Regards, Kyle
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Kyle Reynolds commented,
I will have to escalate this issue to the developers. I have seen it before, but I thought it was fixed. I'm going to convert this thread to a support ticket.
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Kyle Reynolds commented,
Hi David, I'm not aware of any plans for Ecatcher on macOS, other than the eCatcher mobile iOS app. Have you tried the iOS app? We do not get many requests for this as macOS is not typically used ...
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Kyle Reynolds commented,
Sorry for the delay. Do you know if the welder is using generic CAN or CANopen? The AB7319 would be the best for generic CAN, but if the welder uses CANopen and you have the EDS file, you could us...