Talk2M Setup error

Dylan Hoback

• April 06, 2024 00:59

Hello,

I've been trying to setup a Cosy 131 for a couple days and have been having issues. 

I followed the quick setup guide through accessing eWon in browser and running the setup wizards. I got through system and internet, but got an error on Talk2M. Initially I found that the serial for my eWon was already registered to another account, so I got the unlock key from HMS and ran that and got all the way through the wizard.

When I tried to run the wizard again using the activation key provided by eCatcher software, I am getting a error in the wizard during the "Read Talk2M Config" section. The error that comes up changes between "Server internal error" or "System exec error". 

I have confirmed ports 443 and 1194 are open to www.talk2m.com by going to CMD window and typing "telnet www.talk2m.com 443" and was sucessfully connected. 

Any other ideas of what I might try to fix this error? 

Thanks,

Dylan

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  Dylan Hoback

  • April 06, 2024 23:19

  Update: I believe my issue is coming from a compatibility issue with eCatcher and Telnet. I get the following in the eCatcher logs after I try to run the Talk2M VPN wizard. 

  2024-04-06 14:29:11.428[DEBUG][telnet-01311630] service - telnet Request = version
  2024-04-06 14:29:11.428[DEBUG][telnet-01311630] service - telnet Response  = IMPLEMENTATION:7.0.1.0 COMPATIBILITY:6.5
  2024-04-06 14:29:11.432[DEBUG][telnet-01311630] service - telnet Request = shutdown

  Any ideas?

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  Kyle Reynolds

  • April 08, 2024 12:34

  It sounds like a temporary issue communicating with the server. Since the Wizard completed unlock key, it should work with a new key. Can you try running the Wizard again with the new key?

   

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  Dylan Hoback

  • April 08, 2024 12:50

  Hi Kyle,

  I've tried running the wizard again about 50 times now trying every different configuration I could think of. I've tried all the port forwarding and addrresses I can think of. I've tried to download older version of eCatcher and done a level 2 reset on the eWon, but nothing is going through. Keep getting same compatibility error. 

   

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  Kyle Reynolds

  • April 08, 2024 13:16

  Hi Dylan, 

  It's not an error. 

  We need to get backup of the Ewon with the support files and also have you run the T2M Connection Checker and send the logs. I will create a support case so you can send us those. 

   

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