ECatcher: Server communication error

Mark fischer

• December 12, 2023 18:07

I am trying to connect to Ewon using Ecatcher and get this error: 

 

Server communication error : PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

 

Help? 

0

• 

  Kyle Reynolds

  • August 06, 2024 18:57
  • Edited

  Hi Mark, 

  It appears that there is SSL/TLS inspection on the network, which breaks the chain of trust (certificates) between the endpoint (your PC) and our servers (T2M). In order to fix this, your IT department would have to allow you to bypass this certificate exchange interception. Please refer them to: 
   
  http://resources.ewon.biz/en/doc/support/kb-0209-00-addresses-and-ports-used-by-talk2m
  and 

  https://help.ewon.biz/ecatcher/help/en/talk2m-onsite-firewall-requirements.html

  Best Regards,

  Kyle

  0
• 

  Mark fischer

  • December 14, 2023 15:56

  Quick question from my IT guy on the issue of whitelisting in my Firewall so I can use Ecatcher:

  I need to know what the VPN address is, they suggest whitelisting 100 different addresses, can you ask which one you will actually be using?

  0
• 

  Prajnay Yadav

  • December 18, 2023 09:14

  Hello Mark
  You could whitelist the following for eCatcher and Ewon device (I am assuming you have the latest ecatcher version),
  
  
  Let us know the update and don't hesitate to ask further questions.
  
  Best Regards
  Prajnay
  
  

  1

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