Backup eWON with eBuddy and Include Support Files

Kyle Reynolds

• May 22, 2025 13:39
• Edited

@anonwjyipmfd
Hi Aaron,

To take a backup you will first download eBuddy at https://www.hms-networks.com/support/general-downloads

Connect to the device through eCatcher or connect your laptop to a LAN port on the eWON.

• Open eBuddy
• Highlight the device you want to backup
• Click Backup/Restore
• Check "Include Support Files" and Next
• Enter the eWON credentials and Next
• Choose a location to save and it will download the backup file
• Reply to this email with back up file attached

For more info on the eWON go to https://www.hms-networks.com/technical-support

Thank you!

Kyle

 

 

 

 

 

 

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  anonwjyipmfd

  • May 02, 2019 18:59

  I keep getting this error now

  An internal error has occurred within the server, and the connection has been terminated. Maybe the VNC password is wrong.

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• 

  Kyle Reynolds

  • May 22, 2025 13:38
  • Edited

  To take a backup you will first download eBuddy at https://hmsnetworks.blob.core.windows.net/nlw/docs/default-source/products/ewon/monitored/software/ebuddysetup.msi?sfvrsn=3a981ed7_26&download=true

  Connect to the device through eCatcher or connect your laptop to a LAN port on the eWON.

  1 - Open eBuddy
  2 - Highlight the device you want to backup
  3 - Click Backup/Restore
  4 - Check "Include Support Files" and click Next
  5 - Enter the eWON credentials and click Next
  6 - Choose a location to save and it will download the backup file

  For more info on the eWON go to https://www.hms-networks.com/technical-support

   

   

   

   

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