Ecatcher - Talk2M Tunnel error - OpenVPN driver installation failure

MD_Raja

January 14, 2020 14:32

eCatcher shows the following error

When i try to install OpenVPN, i got the following error, but it completest the installation and gadding adapter also
OpenVPNerror

Adapters1304Ã768 74.3 KB

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6 comments

Kyle Reynolds

January 14, 2020 14:35
Hi,

Can you please try the following:

/user_avatar/forum.hms-networks.com/kyle_hms/40/10514_2.png https://forum.hms-networks.com/t/it-interrupts-internet-connection-when-doing-connecting-talk2m-c/28708/2 /c/ewon-support/6

Please try this: Navigate to C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\drivers on the local PC. Right click and "Run as Administrator": "deltapall.bat' then "addtap.bat' Next double click "renametap.vbs' and click the OK buttons as they appear Try connecting again and let me know what happens

After running the renametap.vbs script, please check that the network adapter called "Talk2m-eCatcher" is listed. If you are still having problems, please share the logs located here:

C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\logs

Kyle
0
MD_Raja

January 14, 2020 16:41
https://forum.hms-networks.com/user_avatar/forum.hms-networks.com/kyle_hms/40/10514_2.png kyle_HMS:

Talk2m-eCatcher

I did "deltapall.bat", the previous "Tap-Windows Adapter V9" was deleted. Then i did "addtap.bat". New "Tap-Windows Adapter V9" added with the name of Local Area Connection 5. When i double click "renametap.vbds", and clicked the OK buttons, it says "renamed". However it was not renamed actually.I tried renaming by myself. Then when tried thru eCatcher connection, still same error. Log file attached. https://forum.hms-networks.com/uploads/default/original/2X/4/45fa95e4fcbbe4f778a3db1b8ab03fcb51283367.log (25.8 KB)
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Kyle Reynolds

January 15, 2020 13:52
Do you have another installation of OpenVPN or another VPN on the PC?

I would recommend uninstalling all VPN software, inculding eCatcher, OpenVPN, and any other 3rd party VPN software and then re-installing eCatcher.

Can you confirm that you can connect to the eWON with eCatcher using another PC, or by going to https://m2web.talk2m.com/ ?

If you need additional support, I'd recommend that you open a ticket with your local HMS office by going to: https://mysupport.hms.se
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MD_Raja

January 20, 2020 15:08
Hi, Thanks for your support.

I tried uninstalling all other VPN clients and still had same issue.

Finally I deleted "C:\Windows\System32\drivers\tap0901" driver file and tried to install eCatcher. This time all works correctly and I am able to connect my eWon modems also.
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MD_Raja

January 20, 2020 15:09
I have tried un-installing and re-installing & nothing helped. Then Manually i deleted "c:\Windows\System32\drivers\tap0901.sys" file and re-installed the eCatcher. This solved the issue.
-1
Kyle Reynolds

January 20, 2020 15:09
OK great! Thanks for letting us know.
0

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