This article shows you how to create a Log within Intesis MAPS that you can share with the support team, to provide an easier way to analyze your problem.
APPLICABLE PRODUCTS
Protocol Converters configured with Intesis MAPS
Intesis 700 Series Network: IN7004851000000, IN7004852500000, IN7004856000000, IN7004851K20000, IN7004853K00000, IN701KNX1000000, IN701KNX2500000, IN701KNX6000000, IN701KNX1K20000, IN701KNX3K00000
Intesis 700 Series DALI: IN703DAL0640000, IN704DAL1280000
Intesis 700 Series Metering: IN702MEB0100000, IN702MEB0200000, IN702MEB0600000, IN702MEB1000000, IN702MEB2000000, IN712MEB0200000, IN712MEB0500000
Protocol Converters (not from the 700 Series): INBACPRT1K20000, INMBSRTR0320000, INBACRTR0320000, INMBSDAL0640500, INBACDAL0640500, INMBSOCP0010100, INMBSOCP0200100, INBACEIP1K20000, INBACLON1000000, INBACLON2500000, INBACLON6000000, INBACLON1K20000, INBACLON3K00000,
Protocol Converters (legacy): INMBSBAC1000000, INMBSBAC2500000, INMBSBAC6000000, INMBSBAC1K20000, INMBSBAC3K00000, INMBSKNX1000000, INMBSKNX2500000, INMBSKNX6000000, INMBSKNX1K20000, INMBSKNX3K00000, INBACMBM1000000, INBACMBM2500000, INBACMBM6000000, INBACMBM1K20000, INBACMBM3K00000, INKNXMBM1000000, INKNXMBM2500000, INKNXMBM6000000, INKNXMBM1K20000, INKNXMBM3K00000, INASCBAC6000000, INASCBAC3K00000, INBACKNX1000000, INBACKNX2500000, INBACKNX6000000, INBACKNX1K20000, INBACKNX3K00000, INKNXBAC1000000, INKNXBAC2500000, INKNXBAC6000000, INKNXBAC1K20000, INKNXBAC3K00000, INASCKNX6000000, INASCKNX3K00000, INMBSDAL0640200, INMBSDAL1280200, INBACDAL0640200, INBACDAL1280200, INKNXDAL0640200, INBACMEB0100000, INBACMEB0200000, INBACMEB0600000, INBACMEB1200000, INKNXMEB0100000, INKNXMEB0200000, INKNXMEB0600000, INKNXMEB1200000, INMBSMEB0100000, INMBSMEB0200000, INMBSMEB0600000, INMBSMEB1200000
Intesis 700 Series Air (HVAC gateways): IN770AIRXXSO000, IN770AIR00SO000, IN770AIR00MO000, IN771AIR00LO000, IN775FGLXXSO000, IN775FGL00SO000, IN775FGL00MO000, IN776MHIXXSO000, IN776MHI00SO000, IN776MHI00MO000, IN776MHI00LO000
MIU HVAC gateways (not from the 700 Series Air): INKNXLGE016O000, INKNXLGE064O000
MIU HVAC gateways (legacy):
- Fujitsu: INMBSFGL016O000, INKNXFGL016O000
- Hitachi: INMBSHIT016O000, INKNXHIT016O000, INBACHIT016O000, INMBSHIT064O000, INKNXHIT064O000, INBACHIT064O000
- Hisense: INMBSHIS016O000, INKNXHIS016O000, INBACHIS016O000, INMBSHIS064O000, INKNXHIS064O000, INBACHIS064O000
- Midea: INBACMID004O000
- Mitsubishi Electric: INMBSMIT050C000, INKNXMIT015C000, INMBSMIT100C000, INKNXMIT100C000
- Panasonic: INMBSPAN016O000, INKNXPAN016O000, INBACPAN016O000, INMBSPAN064O000, INKNXPAN064O000, INBACPAN064O000, INMBSPAN128O000, INBACPAN128O000
- Samsung:INMBSSAM004O000, INKNXSAM004O000, INBACSAM004O000, INMBSSAM008O000, INKNXSAM008O000, INBACSAM008O000, INMBSSAM016O000, INKNXSAM016O000, INBACSAM016O000, INMBSSAM064O000, INKNXSAM064O000, INBACSAM064O000
- Cloud Solutions configured via Intesis MAPS: (INSTCMBG0040000, INSTCMBG0080000, INSTCMBG0160000, INSTCMBG0320000).
PRE-REQUISITES
- The newest Intesis MAPS version installed,
- An Intesis gateway with the newest Firmware version that is configured via MAPS.
IN THIS ARTICLE
1. Open your Intesis MAPS project and connect to the gateway. Then go to Diagnostic(1) and start the Logging by pressing the Log Button(2).
2. Select a File location and a File name(3) then press Save to start the Log.
3. Please let this run while reproducing the issue at least for 5 Minutes to get the proper amount of data. Then Stop the Log by pressing the Red Log Button (5).
4. After that a prompt appears where you are asked to run a Hardware Test. Please confirm this by pressing yes (6) to also include this in the log file.
5. after that, go to the file location you saved the log and upload the .zip file to the Ticket.
ADDITIONAL INFO
To know more about how to use the Intesis MAPS configuration tool, check out our Intesis MAPS eLearning courses
© HMS Networks AB 2022 - Reviewed: Q1/2023