This article shows you how to create a Log within Intesis MAPS that you can share with the support team, to provide an easier way to analyze your problem.
APPLICABLE PRODUCTS
- Protocol Translator Gateways configured via Intesis MAPS (IN701KNX1000000, IN701KNX2500000, IN701KNX6000000, IN701KNX1K20000, IN701KNX3K00000, IN7004851000000, IN7004852500000, IN7004856000000, IN7004851K20000, IN7004853K00000, INBACRTR0320000, INBACDAL0640200, INBACDAL1280200, INBACDAL0640500, INBACEIP1K20000, INBACLON1000000, INBACLON2500000, INBACLON6000000, INBACLON1K20000, INBACLON3K00000, INBACMEB0100000, INBACMEB0200000, INBACMEB0600000, INBACMEB1200000, INBACPRT1K20000, INKNXDAL0640200, INMBSDAL0640200, INMBSDAL1280200, INMBSDAL0640500, INKNXMEB0100000, INKNXMEB0200000, INKNXMEB0600000, INKNXMEB1200000, INMBSMEB0100000, INMBSMEB0200000, INMBSMEB0600000, INMBSMEB1200000, INMBSRTR0320000, INMBSOCP0010100, INMBSOCP0200100).
- AC Interfaces Multi Unit (INBACACA004I000, INMBSFGL016O000, INKNXFGL016O000, INBACHIS016O000, INBACHIS064O000, INMBSHIS016O000, INMBSHIS064O000, INKNXHIS016O000, INKNXHIS064O000, INBACHIT016O000, INBACHIT064O000, INMBSHIT016O000, INMBSHIT064O000, INKNXHIT016O000, INKNXHIT064O000, INKNXLGE016O000, INKNXLGE064O000, INBACMID004I000, INMBSMIT050C000, INMBSMIT100C000, INKNXMIT015C000, INKNXMIT100C000, IN776MHI00SO000, IN776MHI00MO000, IN776MHI00LO000, INBACPAN016O000, INBACPAN064O000, INBACPAN128O000, INMBSPAN016O000, INMBSPAN064O000, INMBSPAN128O000, INKNXPAN016O000, INKNXPAN064O000, INBACSAM004O000, INBACSAM008O000, INBACSAM016O000, INBACSAM064O000, INMBSSAM004O000, INMBSSAM008O000, INMBSSAM016O000, INMBSSAM064O000, INKNXSAM004O000, INKNXSAM008O000, INKNXSAM016O000, INKNXSAM064O000, IN770AIR00SO000, IN770AIR00MO000, IN771AIR00LO000).
- Cloud Solutions configured via Intesis MAPS: (INSTCMBG0040000, INSTCMBG0080000, INSTCMBG0160000, INSTCMBG0320000).
PRE-REQUISITES
- The newest Intesis MAPS version installed,
- An Intesis gateway with the newest Firmware version that is configured via MAPS.
IN THIS ARTICLE
1. Open your Intesis MAPS project and connect to the gateway. Then go to Diagnostic(1) and start the Logging by pressing the Log Button(2).
2. Select a File location and a File name(3) then press Save to start the Log.
3. Please let this run while reproducing the issue at least for 5 Minutes to get the proper amount of data. Then Stop the Log by pressing the Red Log Button (5).
4. After that a prompt appears where you are asked to run a Hardware Test. Please confirm this by pressing yes (6) to also include this in the log file.
5. after that, go to the file location you saved the log and upload the .zip file to the Ticket.
ADDITIONAL INFO
To know more about how to use our Intesis MAPS, check our Intesis MAPS eLearning
© HMS Networks AB 2022 - Reviewed: Q1/2023