What is the procedure if I want to stop my Talk2m pro/light subscription and be therefore downgraded to the free subscription?
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To request the downgrade of your Talk2m pro/light account, please follow the steps below.
- Regularize your possible negative credit. If credit refills must be done, contact your local HMS representative.
- Fill out the downgrade request pdf form.
Note that it should be the administrator of the account that need to fill out and sign the form.
- Create a new ticket in the HMS Support Portal.
- Select "Talk2m Account Changes" as Product group.
- Attach the pdf form to your ticket.
When downgrading an Talk2m pro/light account to free, there are some important practical consequences. Please take a moment to read this article : Consequences of a Talk2m downgrade (pro/light to free).
If you are a distributor, you can have the administrator of the account fill out and sign the form in step 1, and then go through step 2-4 as described above.