Backup eWON with eBuddy and Include Support Files
@anonwjyipmfd
Hi Aaron,
To take a backup you will first download eBuddy at https://www.hms-networks.com/support/general-downloads
Connect to the device through eCatcher or connect your laptop to a LAN port on the eWON.
- Open eBuddy
- Highlight the device you want to backup
- Click Backup/Restore
- Check "Include Support Files" and Next
- Enter the eWON credentials and Next
- Choose a location to save and it will download the backup file
- Reply to this email with back up file attached
For more info on the eWON go to https://www.hms-networks.com/technical-support
Thank you!
Kyle
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I keep getting this error now
An internal error has occurred within the server, and the connection has been terminated. Maybe the VNC password is wrong.
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To take a backup you will first download eBuddy at https://hmsnetworks.blob.core.windows.net/nlw/docs/default-source/products/ewon/monitored/software/ebuddysetup.msi?sfvrsn=3a981ed7_26&download=true
Connect to the device through eCatcher or connect your laptop to a LAN port on the eWON.
1 - Open eBuddy
2 - Highlight the device you want to backup
3 - Click Backup/Restore
4 - Check "Include Support Files" and click Next
5 - Enter the eWON credentials and click Next
6 - Choose a location to save and it will download the backup fileFor more info on the eWON go to https://www.hms-networks.com/technical-support
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