HMS Device Intermittently Loses Network Connection – Troubleshooting Advice Needed

Hello everyone,

I am currently troubleshooting an HMS device that intermittently loses its network connection during normal operation.

The device initially connects and communicates normally, but after some time the communication becomes unavailable. Restarting the device temporarily restores the connection, but the issue can occur again later.

I have already checked the basic network configuration, including the IP address, subnet settings, Ethernet connection, and network cable. However, I have not yet been able to identify the exact cause, and for more information.

I would appreciate advice from anyone who has experienced a similar issue with an HMS device.

In particular, I would like to know:

• What should I check first to determine whether the problem is caused by the HMS device or the network?

• Are there specific diagnostic logs or status pages that I should check?

• Could firmware version, Ethernet negotiation, or network configuration cause intermittent communication loss?

• Are there recommended diagnostic steps for identifying the root cause?

If you have experienced a similar problem, please share what you found and which troubleshooting steps resolved it.

Thank you in advance for any suggestions or guidance.