Franziska Gültig
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Actividad reciente de Franziska Gültig-
Conclusion from the Ticket created: The Intesis gateway does not support smart or mesh functions active on your router, could it be this? We had an issue with our server on Monday morning, but it w...
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Hi Izzy, Ah if you can already send it via alarms successfully and just need the Basic code: Then you need to check the Programming Reference Guide here: Basic | Ewon Developers I belive it's chapt...
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Hi Izzy! Take a look here at the whole post and especialy the last entry using basic is an option if you want to you can also just trigger it with the alarm itself: Email & Text Messages (SMS) thro...
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Have you tried doing that?: What to do if you face the error "Talk2m VPN Service cannot be found" when opening Ecatcher – HMS Support Portal End of 2027 CRA updates approach and version 5.1.0 can't...
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Hi Santoshkumar! Here find the information on SMTP: SMTP only works if the Communication is inside a VPN tunnel. as of the update to 15. https://support.hms-networks.com/hc/en-us/articles/2742145...
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Hi Santhoshkumar, Please be aware that from firmware 15 E-mail ( SMTP as a Client) sending over external e-mails/WAN connection is no longer supported. Only e-mail via Talk2m Relay is possible now....
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Hi Josef, The typical reason of a Cosy+ beeing blacklisted is during setup. If It has an old Firmware (21.x) Or the Time settings do not match the actual time. Firewall issues During setup the Co...
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Hi Miran! Thanks for reaching out to us! urgent request are best done over the Support-Tickets, and i saw Mert answered you there! As he mentioned we do have this site: HMS Cloud server status | ...
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Hi Dean! Please try this recovery method with an SD card: My Ewon Flexy is not booting. What can I do ? – HMS Support Portal if that doesn't help open a Support Case stating that you did that > wil...
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Hi Zala! How often a Value gets logged depends on your settings. Minium Log interval is one minute (in some special cases maybe a little bit faster) but this eat's your 'storage time' so the faster...