AC Cloud mostly broken last few weeks
Hello,
Are you guys have server problems last few weeks? The iOS app has never been great but now it seems it mostly doesn't work at all. I know this is not an issue with home network because:
- AC unit WiFi are accessible via local LAN IP and can be controlled from there.
- AC unit WiFi modules don't flash red LED like they normally do when there's no internet access
- AC Cloud app intermittantly will get updated states of AC units but lately failing most of the time.
- Units cannot be controlled via any 3rd party integrations (such as Alex) while issue occuring.
What's going on with your service?
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same here, I can receive information from AC Cloud but cannot send so if I turn my unit on via the remote control, the app will update to show its on, but I cant turn it off via the app or turn it on. Sending seems to be an issue atm and they had problems a month or so back as well. Very unreliable lately!
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Yeah I logged a ticket and after a few days of silence they said:
"We detected an anomaly affecting the cloud connection, which has now been resolved. The service is currently stable and fully operational. We sincerely apologize for any inconvenience this issue may have caused."A few hours later, the entire system went offline again (flashing red leds on all units). Now it's no longer fully offline, but back to the same issue as before. Conncted to cloud but can't receieve any commands from cloud app, exactly as you've stated.
It's always been pretty unreliable but feels like now they've just given up completely. I get the feeling since it's not a subscription service there is no incentive for them to actually maintain a reliable service. I wouldn't be surprised if it's been left to run on some old mate's desktop, sitting under a desk in the corner of the office. Maybe they fired the guy that used to walk over to it a gave it a kick once every few months just to keep it going.0
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