Kyle Reynolds
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Recent activity by Kyle Reynolds-
There is not because they have added security features that now make this impossible. You need to delete a device from an account before you can add it to another account. It is possible to import...
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To take a backup you will first download eBuddy at https://hmsnetworks.blob.core.windows.net/nlw/docs/default-source/products/ewon/monitored/software/ebuddysetup.msi?sfvrsn=3a981ed7_26&download=tru...
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Hi Mitchell, At the time you told me that it improved after updating Ecatcher from 6.10 to 7.0.1 and I never heard back from you. This was case number 249533. Can you please send us the System Log...
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Yes, there were some issues with connecting to the VPN. You can find more details in the release notes here: https://hmsnetworks.blob.core.windows.net/nlw/docs/default-source/products/ewon/monitor...
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First things first, you need to update the firmware on the Cosy+: How to update the firmware of an Ewon Cosy+ ? Second, the reason it's pulling up the 169 address is because your network adapter is...
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Do you have the signal ground connected? Are you using termination resistors?
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Hi Christian, we are aware of this issue and have informed the developers. Unfortunately, I don't have a timeline on a fix. I apologize for the inconvenience.
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I believe you are correct to use the EU model in Argentina, but you may want to ask your local distributor which version they recommend in your area.
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Hi Nigel, I apologize for the delay. I created a support ticket for you and one of the device experts will be reaching out to you soon to help with this. Kyle
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Hi ghkdehddnr, I created a support ticket for this request, so one of the product experts should be reaching out to you about this.