support_hms

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Activity overview

Latest activity by support_hms

  • support_hms commented,

    1. Community
    2. Ewon - Talk2M
    3. Limitations of Datamailbox from Free to Pro

    Sure! One data point equates to one value of one tag at a specific point in time. To put it in perspective, if you are logging one tag every second, over a 24-hour period that would equal 86,400 da...

  • support_hms commented,

    1. Community
    2. Ewon - Talk2M
    3. Limitations of Datamailbox from Free to Pro

    @wemo The limitations for DataMailbox and M2Web APIs are as follows: The number of M2Web API calls per account is limited to 10 calls/secs (aggregated over all users under the account), up to an ...

  • support_hms commented,

    1. Community
    2. Ewon - Cosy
    3. Sim Card compatibility

    Hey, @nickTriPhase1! It really depends on the SIM card and its plan. It is definitely possible depending on the carrier and how the plan is set up. For example, it's not uncommon for Bell and Enabl...

  • support_hms commented,

    1. Community
    2. Ewon - Cosy
    3. Sim Card compatibility

    @Gabriel, Your client will need to obtain a 3G GSM Standard size SIM card. A possible reason why your client is not able to get online with the SIM card is because it is not falling back to 3G (if ...

  • support_hms commented,

    1. Community
    2. Ewon
    3. Losing the ability to establish a VNC Connection

    @mitchell.hein Fantastic"I am glad you were able to nail the issue down! Thank you very much for the follow up. Please do not hesitate to respond with any further questions or concerns. Best regard...

  • support_hms commented,

    1. Community
    2. Ewon
    3. Losing the ability to establish a VNC Connection

    @mitchell.hein, thanks for that backup file. We were able to look into the server's logs and don't see any errors, only disconnects and reconnects from different users. I did notice that the tunnel...

  • support_hms commented,

    1. Community
    2. Ewon
    3. Losing the ability to establish a VNC Connection

    @mitchell.hein, Would you be able to private message me a backup with support files from your eWON? How to send a private message: You should be able to drag and drop the .tar file into the messag...

  • support_hms commented,

    1. Community
    2. Ewon
    3. Losing the ability to establish a VNC Connection

    Hello, @mitchell.hein! It sounds to me like the issue was within the VNC host device; however, we would not be able to tell for certain unless we could troubleshoot while it was producing the error...

  • support_hms commented,

    1. Community
    2. Ewon - Flexy
    3. NAT 1:1 on the Flexy

    Hello Luke, Certainly! The first step we will want to do is to enable NAT 1:1 on the Flexy. To do this, navigate to Configuration > System Setup > Communication > Networking > Routing and select th...