hms_support

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Recent activity by hms_support Recent activity Votes
    1. Community
    2. Ewon
    3. eWON Connection Issues

    Can you try going through the Talk2M wizard again and forcing TCP?   https://forum.hms-networks.com/t/is-there-anyway-to-force-an-ewon-to-use-tcp/839 UDP appears to be blocked at our customers. H...

    1. Community
    2. Ewon
    3. eWON Connection Issues

    @just26fp I would check the date/time in the eWON (system setup, general), and ensure that it's accurate. It's possible that it drifted over the years which can affect your talk2M VPN certs which m...

    1. Community
    2. Ewon
    3. Triggering a data log on an event

    @SamLeedy You can leave the setup the same as long as you have historical logging enabled.Your tag(s) must have historical logging enabled for the logio command to work.    

    1. Community
    2. Ewon - Cosy
    3. Sim Card compatibility

    @nickTriPhase1 The NA 4G LTE extension card does do automatic fallback to 3G, however the Verizon 4G LTE extension card does not. See data sheet screenshot below: image904Ã570 145 KB            ...

    1. Community
    2. Ewon - Flexy
    3. BASIC IDE Code To Send Data File To Email

    @mjf317 This is possible to do in the block descriptor. See the example below: SENDMAIL "toanyemail@anyemail.com", " CCanyemail@anyemail.com, secondCCanyemail@anyemail.com ", "6 Hour Auto Log File"...

    1. Community
    2. Ewon
    3. Unable to find Tap-Win 32 adapter

    In some circumstances, this may be a driver signing issue and will require you to either download the tap adapter with signed drivers or you'll have to disable signed driver enforcement on your PC....

    1. Community
    2. Ewon - Cosy
    3. Cosy141 Factory Reset

    If you want to return the device back to factory settings, you will need to perform a second level reset. Level 2 Reset Instructions NOTE: These instructions are for the COSY 141 device ONLY and wi...

    1. Community
    2. Ewon
    3. eCatcher Address Conflict

    In-addition to Jordan's response, I wanted to add some more specific solutions for this error: These are some options that will allow you to gain access to your device but all require changing or a...

    1. Community
    2. Ewon - Cosy
    3. Setting Up Cellular Connection

    Cellular Connection Follow the instructional videos below from our eLearning site: Cosy: Cosy Cellular Flexy: Flexy Cellular If the internet wizard fails the online address check then there are 4 m...

    1. Community
    2. Ewon
    3. My device is not showing up in e-buddy, what can I do?

    Typically in a scenario such as this something on the PC is restricting the network traffic (between the eWON and your PC). The most common causes are: · Firewall traffic restrictions · ...