hms_support
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Recent activity by hms_support-
@Julia_A_Foster_x_468 Your device appears to be configured correctly for NAT 1:1. If the PLCs use some sort of broadcasting or low level exchange (ARP) then that may not pass through the NAT 1:1 bu...
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@Julia_A_Foster_x_468 You should be able use the mapped WAN IP to communicate with the PLC on the eWON's LAN. Have you changed the advanced parameters for WANITPROT and FwrdToWAN?Those values need ...
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@Julia_A_Foster_x_468 Yes, this should work, NAT 1:1 should allow all traffic to be routed to that LAN device. WAN to LAN access should not cause IP conflicts if the WAN & LAN are in different subn...
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@Julia_A_Foster_x_468 Thank you for uploading the backup. Just to confirm, the PLC's IP address is 172.16.25.106, and you are mapping it to a WAN IP 10.135.30.40? As a next step, I would ensure tha...
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@tomgiorgio To clear out your historical logs, navigate to System Setup > Storage > Erase & Format, and then check the box next to "Erase ircall.bin". Enter your password in the "password required"...
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@tomgiorgio Try formatting the link like this: ../../rcgi.bin/ParamForm?AST_Param=$dtHT$ftH$st_d1$fnLog This will tell the button to use the directory rather than a static IP address.
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@tomgiorgio The EBD that includes a historical TABLE will show the tag names while the historical log shows tag "ids" instead. You can configure your EBD at the end of the URL above to include a hi...
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@alexandre.freitas Yes, the flexy is compatible with a Micro 850. You can poll tags using modbus in the Flexy. We have a step by step guide on how to setup modbus RTU & Ethernet polling, located he...
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@Rick12 On the physical extension card, you can find the IMEI number on a white label. If the extension card is inserted in the Flexy, you will have to remove it from the Flexy to find the label wi...
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@jrcdupree This is correct.