support
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Recent activity by support-
Ok, thank you for the update. Nick
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Hello, I apologize for the delay. Could you give a little more detail on what kind of CAN protocol is utilized in this ECU? Is it J1939? Does it use 11-bit or 29-bit CAN ids? The CANopen CM modul...
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Hello, I provided your latest post to my colleagues, and they actually have an example, "Here you will find a .NET via NPL access demo. It shows (as example) how to access VCI V3 device not via VCI...
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Hello, I checked with a colleague and he had the following questions/suggestions. "1.1. Would you please tell me which USB-to-CAN do you use? USB-to-CAN, USB-to-CAN compact, USB-to-CAN II or USB-to...
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Hello, I will look into this and then reach out with more information. Thanks! Nick
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I am glad that worked, thanks for the update! Nick
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Ok, I think the next step will be to connect with hyperterminal and try and set the configuration this way. When you connect and apply a configuration this way it usually will fix this issue. The ...
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Hello, You should definitely be using the USB port with the configuration manager. Can you go to programs and features in the control panel and take a look at what is installed for HMS software? S...
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Hello, This did turn out to be a known issue, Trevor found the following. "The IP address for my Linking Device was 192.168.150.171. I tried changing it to something completely different (10.10.0....
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I have informed a support colleague in Sweden of this behavior. I am going to update him and ask him his thoughts.