Prajnay Yadav
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Recent activity by Prajnay Yadav-
Hi Houns,Since a ticket was created for the same question, I will work with you there on our ticket system.Best regardsPrajnay
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Hi,Thank you for your question,Can you let me know the following things ->1. Can you let me know if the "@" led is green as well?2. Are you able to ping the ewon?3. With the same ethernet connected...
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Hi Mohana Priya,I have created a support ticket for this request, you will hear from our support soon for further updates.Best regards,Prajnay
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Hello JiayuanCould you perhaps try and change the MaxCallDur value to 0 or a higher number for e.g 1440 and reboot the Ewon and see if it helps?I am referring to the following article -> How to cha...
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Yes, that was my initial thoughts as well but as I said I have no idea regarding 141(if it has the same working principle on the VPN access), I thought giving a try for what I know from 131 and see...
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Hello Since I have never used 141, I am not sure regarding that, but regarding the 131 if the T2M led is off, it should be either the T2M wizard did not finish successfully, or the customer might n...
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Hello the Cosy would never come online (T2M light never lit) What happens when the customer tried to do the T2M VPN wizard did it finish successfully?
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Hello MoisesYou can refer the following articles -> How to connect the Ewon Flexy to multiple LAN networks? – HMS Support Portal (hms-networks.com)NAT 1:1 on the Flexy - Ewon Support / Ewon Flexy -...
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Hello MarkYou could whitelist the following for eCatcher and Ewon device (I am assuming you have the latest ecatcher version),Let us know the update and don't hesitate to ask further questions.Best...