ABC3090 - FATAL ERROR - PROFINET to MODBUS/RTU

djoneddd

• September 09, 2024 06:15

Hi Everyone,

my customer have problem with ABC3090 it suddenly have fatal error

it already 3x at the last week, after reboot from power it is going back normal. gateway works for 24h/7d for almost 3 months. 

last time i suggest them to update firmware, but i just realize they already have the latest version [firmware 1.08.01] and they just master reset it, after that works fine

today i check at site, for temperature around 30 Celsius, and power is normal around 24vdc

i download support package and when i see fatal error log it has something like this

{"fatalEvent":"ModuleType:       0x0900\nNetworkType:      0x0401\nFW Version Major:   0x01\nFW Version Minor:   0x08\nFW Version Build:   0x01\nFW Version Custom:  0x00\nEvent code:       0x0000\nTimestamp:     116690336\nTask Id:          0x000D\nSource line:         604\nSource file: c/up_util.c\niParameter:       0x0082\npParameter:   0xE01C4919"}

is that normal or we must do something to make sure Fatal error not appear again?

*sorry, i can't found any place to insert the support package  file

 

Thank you,

regards,

Joned

 

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• 

  Franziska Gültig

  • October 14, 2024 09:33

  Hi Joned,

  It appears that this issue was also addressed in a ticket, it seems possible that the issue might be related to SNMP on Profinet.

  Could you let us know if applying the firmware update (ABC_PIR_SERM_7741_1_09_02_HmsOtgw.hiff) has resolved the problem?

  Thank you in advance for your feedback.

  Best regards,
  i.A. Franziska Gültig

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