Ecatcher connection tripping, Internet setup wizard not loading

Sandra Onyishi

• July 24, 2024 15:19

I am new to the E-catcher application, and I am trying to setup a WAN connection on the Ewon to my office internet.

However, when I connect to the Ewon through E-catcher, I am unable to run the internet validation wizard on Cosy+ to update the WAN IP address. It just keeps running the wheel of death without showing any status info. After a while it displays device unreachable even though the Ewon is still connected according to E-catcher.

Another problem that comes up is that the connection on ecatcher and cosy+ randomly trips after a while. And when I log back in to Cosy+ it shows a completely random IP address (173.X.X.X) even though I am trying to connect to a 192.X.X.X network. 

How do I go about fixing these issues? Are they even connected?

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  Kyle Reynolds

  • July 31, 2024 21:59

  I would recommend creating a support case and sending a backup with the support files for us to take a look at. If can also include some screenshot of the problem, that would also be helpful.

  How to Get an Ewon Backup from the Web Interface

  Create a Support Case

   

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