Ewon Felxy 205 não comunica via porta Lan

Completed

Fábio Luiz Bailon Silva

• June 03, 2024 17:32

Abri o Ebbudy, porém ele não visualiza o flexy, mais vc conecta um sw de scanner de IP, e vc encontra  o MAC do flexy e o IP que está configurado, e vc pinga o IP no CMD e ele responde

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• Official comment

  

  Franziska Gültig

  • June 06, 2024 10:35
  • Edited

  Hello Fabio!

  Can you test if this Ewon Flexy is the only Ewon that can not be found with your eBuddy?

  If this happens with several devices that can normally be found: you can't find any device with your buddy.

  Then it might be necessary to reinstall ebuddy AND eCatcher and to make sure - if you are asked by the Firewall if you want to allow these programs - to say YES.

  Also after reinstalling try directly (with a right click) to run it 'as an administrator'.

   

  You say you can see it with an IP scanner.

  Does it still have the default LAN IP address 10.0.0.53?

  (can be found in the Manual: Ewon® Flexy 205 (hmsnetworks.blob.core.windows.net))

  Can you still access the LAN interface and web page using this IP address?

  Careful without the ebuddy you need to change the IP address of the ethernet port of your PC (that is connected to the Flexy LAN Port) into the same range and on static. 

  Lastly, make sure you are connected to your Flexy over the LAN Port. Check the Big LED beside the Port you plugged the Ethernet cable in and make sure it is green. (orange/red indicates WAN Port)

  If you can not access the LAN Webpage over the IP address like explained above please contact your distributor or create a Ticket - if you bought it directly at hms. 

   

  best regards

  i.A. Franziska Gültig
• 

  Fábio Luiz Bailon Silva

  • June 06, 2024 12:21

  Bom dia, Franziska

  Tive que fazer o reset do Ewon, e fazer o upgrade de firmware depois, pois o mesmo continuava a perder os dados de WiFi.

  Fiz o teste pra saber o porque ele perdeu a comunicação com o Ebbudy, foi quando mudei a configuração da Lan de estatico pra DHCP

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• 

  Franziska Gültig

  • July 09, 2024 09:19

  Hi Fabio!

  Thank you for your reply and sharing the Solution that helped!

  In your Case a Reset (and a Firmwareupdate) helped so it wasn't an issue on the PC. Perfect.

  Yes in some Cases a Reset Lev 1 can help and lastly a Level 2 Reset can be tried.

  A Reset also gets you back to your default IP address since in some Test setups (Ewon only connected to a PC or switch) there might not be a DHCP server availiable.

  If you have further questions don't hesitate to contact us.

  br

  i.A. Franziska Gültig

   

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