Commands from buttons on the dashboard will not register

MacsEngineer

• February 19, 2024 15:58

We use buttons on a dashboard to control the operation of automatic bollards, I am trying to set up a new Netbiter and the dashboards and am having trouble with the buttons not sending the commands out to our controller.

Normally when the buttons are pressed, they act like a rocker switch; the solid coloured button is pressed, the command is sent, and the button changes to the greyed out colour. The issue I am having is when the solid button is pressed, it greys out briefly then changes back to the solid colour, and the command is never sent. The button is set to writable in the settings, and I have tried setting the template presentation to "Read/Write value" and "Read/Write value with enumeration". I have double checked the settings and compared the settings to other dashboards with working buttons.

The only thing I can think would possibly be an issue is we are using a schneider PLC, where all the other dashboards are set up with a Crouzet PLC. I can't see how this would be an issue though, as there are lights and alarms on the dashboard that are working as intended.

Are there any other settings that could be causing the issue? or does the initial template require setting up for a Schneider PLC?

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• Official comment

  

  Robert Rundqvist

  • February 27, 2024 14:02

  The conclusion for this request is that there were a miss in the configuration in the PLC which created this behavior.
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  Robert Rundqvist

  • February 21, 2024 06:17

  Hi, 

  I think that this has to do with that the advanced function when creating a drawing on a dashboard have been used. This is a normal behavior when someone have used "Advanced mode" -> "Save As". This function will not save the drawing, it will save what´s created as a template for instance used for creating custom gauges or static backgrounds. So if logical functions and gauges are included in that save, they will break the whole drawing. 

  The only way of restoring it would be to re-create the drawing. 

  You can verify if this is what have happened by going to a dashboard -> Click edit on the drawing -> Click on the icon on the left for Add Component (A) -> Check if custom drawings have been saved that matches with the drawing that´s broken (B).
  
  

  Our developers are working on making this options more clear, our normal recommendation is that if you do not know how the advanced function work, do not use it. But feel free to ask for instance here on the forum or create a support ticket and ask so that we can explain what to use it for.

  If you have further questions or if this does not solve your issue, please update me and we might need to take this further in a support ticket. 

  Best regards,
  Robert

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  MacsEngineer

  • February 23, 2024 09:53

  Hi Robert

  Thanks for the reply. I set up a new dashboard with just 2 buttons assigned to the parameter, and we are still getting the same issue. Would I potentially have to remove our custom images and upload them again?

  Cheers

  Jon

  

   

  

   

  

   

   

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