Ewon : Flexy, Cosy, Cosy+
IN THIS ARTICLEWe will address several questions :
How the Talk2M Architecture works ?
The Talk2M Cloud is composed of:
- One Access Server Endpoint used to provide the connection data to the Ewon and eCatcher.
- Multiple VPN Servers present in different countries over the world. (Blue dots)
A Talk2M remote connection establishment is always done in two steps. First the Ewon device or eCatcher software connects to the access server endpoint in HTTPS (TCP 443) to retrieve the connection settings (VPN Server IP, VPN Certificate/Keys,...) and then the VPN connection is established to the right VPN Server using the port UDP 1194 or TCP 443.
How and when does Talk2M assign a VPN Server to an Ewon ?Talk2M assigns a VPN Server to a Talk2M account at the account creation using the public IP of the computer used to create the account from eCatcher.
How to change the VPN Server of an Ewon ?
In certain cases, you might need to change the VPN Server of the account or the Ewon. Especially if the VPN Server is far from the Ewon AND the user location. There is no way to change the VPN Server by yourself. For this, you should contact your HMS Support Representative (HMS or Distributor) and provide him your account name as well as your Ewon Name & Serial Number.
What about Talk2M Maintenance/Incident ?In case there is an incident with one or several VPN servers, a Talk2M agent can decide to move all the Ewons from one VPN Server to another to keep business continuity just during the time of the maintenance or incident. All maintenance events or incidents are announced on the Talk2M Status page.
What are the network requirements to always keep your VPN connection up ?As explained above, your Ewon may change of VPN server during its live time. This VPN server switch is only performed on the Access server and it is the Ewon that is checking its VPN server during each VPN re-connection.