How to reach the Intesis Gateway via IP after enabling DHCP?

January 25, 2023 07:37
Updated

In this article, it is explained how to reach the Intesis gateway if it is no longer reachable after the initial Setup when DHCP was activated without a DHCP Server on the Network.

APPLICABLE PRODUCTS

All gateways that are configured via MAPS

PRE-REQUISITES

Physical access to the devices.

IN THIS ARTICLE

If there is a DHCP server on the network, the Intesis Gateway will be able to receive the IP address automatically. If the computer is on the same network, the Intesis gateway will be shown in the Intesis MAPS software.

If there is no DHCP server on the network, the gateway’s IP address will be “0.0.0.0” and it will not be reachable.

There are two solutions to reset the IP address if it is not possible to reach the gateway.

Connecting via USB Cable
Factory reset

Connecting via USB Cable

Connect with a USB cable (if there is a USB port on the gateway).
Disable DHCP.
Set a new IP address manually

Factory Reset

If there is no USB port on the gateway, it is necessary to reset the configuration to the factory settings. It can be done like following

On a Protocol Translator:

Please check this article How to Factory Reset an Intesis Protocol Translator?

On a Modbus-Bacnet Router:

Please check this article How To factory reset a Modbus RTU to Modbus TCP Router?

On a DALI Gateway Without USB Port:

Please check this article How to perform a Factory reset on an IN***DAL064O500 device?