This document is created to help you, as an HMS customer, to obtain your lost Netbiter Activation Code.
Note that the activation code normally is found on a paper in the box which the Netbiter is delivered in.
APPLICABLE PRODUCTS
All Ewon Netbiter devices
PRE-REQUISITES
To be able to receive the activation code for your Ewon Netbiter device you need to be the legal owner of the device.
If the Netbiter is activated on an Argos account, then we take the company of the account Administrator as the legal owner.
If the Netbiter is not activated then we take the company which purchased the Netbiter as the legal owner, on our records this may be a channel partner.
IN THIS ARTICLE
HOW TO OBTAIN THE ACTIVATION CODE
If you are the legal owner as described earlier, follow the steps below.
- Download the attached Netbiter - Activation Code request.pdf at the bottom of this page and complete the request form.
- Create a support ticket at HMS Support Portal and attach the document with a short explanation of your request.
WHAT WILL HAPPEN AFTER THE FORM IS SUBMITTED?
When we have received the form, we will check our records and if we are satisfied that your company is the legal owner of the Netbiter device, and any data that it is logging, we will supply a replacement activation code document.
If we do not recognize your company as the legal owner, we will reply with an explanation and suggestion as to what to do next. If you know that your Netbiter it not registered on an Argos account and you did not purchase from HMS Networks directly, it is suggested that you ask your supplier to request the activation code on your behalf to speed the process up.