This article describes what the ''grace period'' mean for the Talk2M Free+ account.
What does the "grace period" mean for my Talk2M Free+ account?
Talk2M Free+ accounts have limits on the total consumption possible within a given month. However, we understand that you might accidentally exceed your limits in a given month due to extenuating circumstances (such as a demanding client or additional support needed for a new project).
Therefore, we provide a "grace period" that gives you maximum flexibility.
However, if you reach or exceed your limits for 3 consecutive months, then it’s a sign that you’re ready to upgrade to our Talk2M Pro services.
If you reach or exceed these limits for 3 consecutive months, no more flexibility will be given for the next months. You will have to wait for the start of the next month to use Talk2M again when you exceed the limits.
This means that:
- if you exceed the VPN traffic limit, then until end of the month, it will not be possible to connect to the Ewon devices remotely using eCatcher or M2Web.
- if you exceed the Data upload limit, then until end of the month, the Ewon device will stop synchronizing its historical data with the DataMailbox.
It also means that the “grace period” is permanently removed for your Talk2M Free+ account and the limits will be enforced.