This article explains the possible causes of the error "Access Denied" presented in the configuration wizard and won't allow to register the Ewon device.
APPLICABLE PRODUCTS
Ewon Cosy+, Cosy 131, Flexy
ISSUE
When running VPN Wizard. During the Read Talk2m config section a red X appears with an error of Access Denied.
POSSIBLE CAUSES
This Message appears when a device is already registered with an account. Factory resetting the device does not remove it from the previous account. For security reasons it is not possible to connect an Ewon device to a Talk2M account if the Ewon device is already linked to another Talk2M account.
To allow the Ewon device to connect to the new Talk2M account, proceed as follows:
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Using eCatcher, delete the Ewon from the former Talk2M account it is currently linked to.
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Inside eCatcher, the Ewon can be found via the serial number.
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Make sure the serial number column is displayed in eCatcher.
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Look up the Ewon device through the search bar.
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On the Ewon device, re-run the Talk2M wizard to connect it to the new Talk2M account.
If the unit was bought from an authorized HMS distributor/reseller and don't have access to the Talk2M account the unit is currently linked to, please contact the HMS distributor/reseller for further assistance.