This article describes how IPConfig works and ways to troubleshoot issues that may be encountered while using this utility.
- Anybus Wireless Bridge II - Ethernet (AWB3000 and AWB3010)
- Anybus Wireless Bolt - Ethernet RJ45 PoE (AWB2030)
- Anybus Wireless Bolt LTE (AWB1500)
- Anybus Wireless Bolt IoT (AWB1000)
- Anybus Wireless Bolt Serial (AWB2010)
- Anybus Wireless Bolt CAN (AWB2020)
IPConfig does not find Wireless Bolt or Bridge
- Make sure the latest version of IPConfig is installed:
- Make sure the utility is scanning the correct adapter/interface:
- Select the gear icon in the upper right-hand corner:
- A specific interface to scan with or all interfaces can be selected:
When the Bolt/Bridge is found, it can be selected to change its IP configuration, if necessary, so that the web interface can be reached.
- Verify that the Bolt is powered on and the LEDs are lit up (these can be seen through the reset hole on the bottom of the Bolt).
- Ensure that the Antivirus or Firewall is not blocking the utility/program.
- The easiest way to determine if an AV or firewall application is blocking IPConfig, is to temporarily disable it.
- Once it's determined that either the AV or firewall is the issue, an exception for IPConfig can be added and it can be re-enabled.
- In Windows, to add IPConfig to the firewall’s allowed list, the ‘Windows Defender Firewall’ options in the Control Panel can be used:
- If HMS IPConfig is not in the list of allowed apps, it can be added by clicking ‘Allow another app’:
- IPConfig’s path is ‘C:\program files (x86)\hms\ipconfig\hms.ipconfig.exe’.
- The networks where IPConfig should be allowed can then be selected:
- Make sure there is no network adapter/interface interference.
- In the Network Adapters list, other active adapters can be temporarily disabled (including WiFi):
- If the problem persists, the Bolt should be reset to it's default settings. With the unit powered on, the reset button should be pressed and held for at least 10 seconds and then released.
- The Bolt will revert to its factory IP address (192.168.0.99 for AWB2xxx & AWB3xxx, 192.168.0.98 for AWB1xxx). The web interface should now be manually accessible using a browser.
- The default username is ‘admin’. The default password is ‘admin’ for AWB2xxx and AWB3xxx and is printed on the case for AWB1xxx.