FlexEdge DA50N Upgrade to Crimson 3.2 (DA50A) – HMS Support Portal

Abstract

This document describes updating a DA50N to a DA50A.

Products

FlexEdge DA50n

Use Case

Updating web GUI only based units to Crimson 3.2 based units.

Procedure

*NOTE: Please document any settings that you may need to reference upon device setup after the upgrade. The unit also needs to be FACTORY RESET prior to upgrading.

1. Ensure the target device (DA50N) has firmware version 5.1.1 or better.
2. Download the C32-3.5.0009.zip:
  - C32-3.2.0009.zip
3. Log in to the web GUI of the target DA50N.
4. Navigate to: Admin menu --> Package Installation
5. Drag and drop the C32.3.2.0009.zip file, or navigate to the zip file and upload it to the target device then select the install package.
  - The system process the package then announces that the package has been successfully installed.
  - The device will then reboot.

When the system comes back up, the legacy configuration will be removed and the device will be running Crimson 3.2 Gold Build 3.2.0009. To update to newer builds, use the Crimson configuration tool to download the new firmware image as usual.

Accessing the Device:

1. When the device reboots, Ethernet 1 will be configured to use DHCP
2. Plug an Ethernet cable, connected to a DHCP server, into Ethernet port 1 on the FlexEdge device
3. Connect your PC via Ethernet cable to the same DHCP server

*NOTE: Disable PC Wi-Fi to ensure communication is only over Ethernet

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Caution! Important Update:

After loading the image file, the unit will have firmware 3.2.0009. Do not try to download it with C3.2 Alpine release builds 3.2.0071 or 3.2.1005.

If you download with these Alpine releases from that old firmware, it will corrupt the system and you will need to send it in for repair. There is no way to recover from this issue in the field.

To avoid this problem, you must first download to the device using a previous build to do an interim firmware update. You can use any C3.2 build from 3.2.0016 up to 3.2.0067 to do this interim firmware update. If you already have a build in this range installed on a PC, then use that to download to the device and update the firmware. If not, then install C3.2 build 3.2.0067 on a PC and use that to update it first. Then after you download with this and get the firmware to the required interim level, you can safely update to Alpine releases 3.2.0071 and later and download to the device.

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There are two methods to connect to the FlexEdge device.

Option 1:

1. Open the Crimson 3.2 PC application and select “Find Device” to locate the IP address of the device.

1. In the Find Crimson Device window, select “Identify” to illuminate the LED status ring of the target device. (This can be helpful if numerous devices are found.) Once the correct FlexEdge device has been identified, select “Browse” to open a web browser and access the devices web GUI. (Username/Password shown below)

Option 2:

1. Use the mDNS name. In the address bar of a web browser type in: da50-123456.local, where 123456 is the last 6 digits of the device serial number (use da70-123456.local if connecting to a DA70A). USB updates are not currently supported.

1. The default username and password for the GUI system web server are:
  - Username: Admin
  - Password: quotable-chevy-9898
    1. If the above password doesn’t work try the last 6 digits of the serial number.

Note: Users should change the default password upon first login.

You have completed the upgrade process from a FlexEdge DA50N to DA50A. Your device is now running Crimson 3.2 and is enabled to software group 1.

Upgrading for Additional Functionality (Optional)

1. In the system web GUI, click on the device serial number at the top right of the home screen. The following screen should represent what will appear.

2. Select Get Device Key and send the device key to your Red Lion sales contact. Requesting the appropriate unlock code. More information about software groups and related features can be found at redlion.net or on the FlexEdge Series page.

3. Your Red Lion sales contact will process the request and return an unlock file which will be installed via the Install Unlock File button.

4. The FlexEdge device will reboot and will be updated with the appropriate features.

Disclaimer

It is the customer's responsibility to review the advice provided herein and its applicability to the system. Red Lion makes no representation about specific knowledge of the customer's system or the specific performance of the system. Red Lion is not responsible for any damage to equipment or connected systems. The use of this document is at your own risk. Red Lion standard product warranty applies.

Red Lion Technical Support

If you have any questions or trouble contact Red Lion Technical Support by clicking here or calling 1-877-432-9908.

For more information: http://www.redlion.net/support/policies-statements/warranty-statement