This article outlines the key information required to process a CANopen Master API support request, including API and VCI versions, hardware details, and log file generation steps.
APPLICABLE PRODUCTS
CANopen Master API, CAN-IB100/PCIe, CAN-IB200/PCIe, CAN-IB300/PCI, CAN-IB400/PCI, CAN-IB520/PCIe mini, CAN-IB600/PCIe, USB-to-CAN V2, USB-to-CAN FD, USB-to-CAN/FD, CAN@net NT
QUESTION
Which information is required to process a CANopen Master API support request?
ANSWER
Please tell us the following:
- Which version of the CANopen Master API is used?
(see „Start | Control panel | Software | Ixxat CANopen Master API version“ or the version number of the XatCOP60.dll, XatCOP50.dll, cop40un6.dll, cop22un6.dll, cop21un6.dllfrom the Windows System32 directory)
- Is it possible to reproduce the problem with the programming example from the CANopen Master API installation directory?
- Please use the debug version of the XatCop60.dll, XatCop50.dll, cop40un6.dll from the CANopen Master API installation directory
(e.g.: C: | Programs | Ixxat | CANopen Master API 6 | bin | debug | log | XatCOP60.dll) and send us the created protocol file XatCOP60.log.
Please note:
There is also a copy of XatCOP60.dll (release build) in the Windows „system32“ folder which might be used by the application. Please rename this instance for creation of the log file.
- Which VCI version is installed?
(see „Start | Control panel | Software | Ixxat VCI version“ or the version number of the vcinpl.dll or vci11un6.dll from the Windows System32 directory)
- Which CAN interface board is used?
(Please send us a screenshot of the device manager.)
- Does the CAN interface board run correctly with the canAnalyser V3 mini installed with the VCI V4?
- Which operating system is used?