So that HMS Support can answer your request as efficiently as possible, we ask you to submit some basic information with the ticket. Please add the following information to the ticket.
Mandatory requirements
License information:
- Product Key-ID
The Product Key-ID will be issued to you with a corresponding license certificate. It is the ID with which you activate your i4SCADA license.
or
- License Key-ID
The License Key ID is available after activating the Product Key-ID. You can determine the License Key-ID via the following link on the i4SCADA server. http://localhost:1047 > Sentinel Keys
It is possible that there are several license keys. Enter all keys.
- SLA Expiration
Is there a valid maintenance contract?
You can determine the valid SLA via the following link on the i4SCADA server. http://localhost:1047 > Sentinel Keys > click on button "Features" so see the SLA expiraion date for "Feature 12 SLA". Check this for all available license keys.
i4SCADA version:
- i4SCADA Server version
The i4SCADA server version can be determined by starting the i4SCADA application “Server Manager”. The “Version” column shows the corresponding i4SCADA Server version.
Problem description:
Please describe the problem as precisely as possible and add screenshots or corresponding log files.
Some possibilities:
- When did the issue occurs for the first time? (time and date)
- How often does it happen?
- Is it reproducible?
Optional helpful information
Please provide additional information if available. E.g.
- Amount of configured tags
- Amount of configured alarms
- Amount of configured PLC connections
- How many workstation clients?
- What kind of connection is used (OPC-DA, OPC-UA, Modbus, Simatic etc.)
- Is it a split architecture? Meaning i4SCADA Server and IIS and SQL Server are running on different machines.
- Use i4ActivityAnalyzer application to create a log file output.