This article explains what to do when the "Unkown license features found" error occurs on Mercury.
APPLICABLE PRODUCTS
- Anybus Mercury MK II
- Osiris
ISSUE / QUESTION / SYMPTOM
The "Unkown license features found" error could occur when there is a license update on the Osiris software of a Mercury device or PC. Below is an example on how this error message could appear:
POSSIBLE CAUSES / ANSWER
In order to solve this error, please create a support ticket on our portal, so we can send you a new license with the correct updates which will help eliminate these error messages. Make sure to include the serial number of your device and the licenses currently active.