This article describes how to solve the problem about the "Apply" button is grayed out when downloading the gateway configuration.
APPLICABLE PRODUCTS
ABCxxxx
QUESTION
The "Apply" button is grayed out, cannot download the gateway new configuration.
ANSWER
- The gateway and the controller/PLC are in the process of data exchange. In order to ensure the process data security, the gateway configuration can be modified, but cannot be downloaded at this moment.
- If you need to modify and download the new configuration, you can disconnect the network connection between gateway and the controller/PLC, or stop the communication in the controller/PLC, then the “Apply” button will turn green, you can download the new configuration.