Here is a list of potential questions you might ask yourself about the upgrade of your Talk2m account subscription :
| Question 1: |
I have a Talk2m free account, what is the process to upgrade to Talk2m light or pro? |
| Response: |
To take out a Talk2m light subscription, contact your distributor or HMS representative. If you'd like to take out a Talk2m pro subscription, go straight to Ecatcher. You'll then be able to activate your 3-month free trial. During this period, your Talk2m pro plan will cost you nothing. You can only benefit from the 3-month free trial once. If you've already taken advantage of this benefit in the past, you'll go straight to the paid version. |
| Question 2: |
How does the Talk2m credit work for Talk2m light and Talk2m pro? |
| Response: |
It’s easy. In a few words, Talk2m works like a pre-paid SIM card top-up. Once your Talk2m light or Talk2m pro account has been refilled, a fixed fee will be deducted from your credit balance at the end of each month to pay for the service. Unused VPN traffic, datamailbox upload, SMS messages included in the bundle are not carried over to the next month. If you have subscribed to the Talk2m pro and need more than what’s included in the plan (additional VPN traffic, datamailbox upload, etc.), it’s possible. Talk2m pro offers a lot of flexibility: any extra charges/services used will simply be deducted from your credit (in addition to the standard Talk2m pro charges). Remark: Additional concurrent connections cannot be decreased for a minimum of 3 months. Additional traffic/data upload overages are charged only per full units of 1GB/ 1 million data points. A summary of the Talk2m pro plan can be found on the Talk2m pro Product page. |
| Question 3: |
How will my devices, my data and my account be impacted if I upgrade my Talk2m account? |
| Response: |
Upgrading your Talk2m plan will have no impact on the performance of your account, on your data and on your devices. However, the global Service Level Agreement (SLA) included in the Talk2m pro and Talk2m light plans represents an additional guarantee of optimal device performance. |
| Question 4: |
I don’t have a Talk2m account yet, what is the process to get Talk2m light or pro for me? |
| Response: |
Please contact your local distributor or HMS representative who will help you set up your industrial connectivity solution and guide you through Talk2m light or Talk2m pro. We look forward to welcoming you to the Ewon by HMS Networks community! |
| Question 5: |
How can I get support to upgrade to Talk2m light or pro? |
| Response: |
To subscribe to Talk2m light, please contact your HMS distributor or representative who will take care of your request and guide you through the upgrade process. To subscribe to Talk2m pro go straight to Ecatcher. You'll then be able to activate your 3-month free trial. During this period, your Talk2m pro plan will cost you nothing. And if you need any help or advice on upgrading to Talk2m pro, your HMS distributor or representative is of course also at your disposal. |
| Question 6: |
Is there a free of charge trial of the Talk2m light and pro plans? |
| Response: |
The free of charge trial option does not exist for the Talk2m light plan. However, you can take advantage of a 3-month free trial if you opt for the Talk2m pro plan. Here's how to claim this benefit: Go directly to Ecatcher Download the latest version of Ecatcher if it is not already installed. Click on the "Request Talk2m pro" button and follow the upgrade process. Restart Ecatcher and enjoy all the benefits of Talk2m pro. During this period, your Talk2m pro plan will cost you nothing*. After 3 months, you are automatically downgraded to a Talk2m free subscription if you do not confirm the upgrade. As a reminder, you must have registered an Ewon device in Ecatcher within the last 12 months to continue using Talk2m free. Otherwise, your account will be suspended. *You can only take advantage of the 3-month free trial once. If you have already taken advantage of this benefit in the past, you will go straight to the paid version. |
| Question 7: |
How do I monitor my Talk2m credit balance? |
| Response: | See https://help.ewon.biz/ecatcher/help/?lang=en |
| Question 8: |
How does the billing process work? |
| Response: |