ISSUE / QUESTION / SYMPTOM (Mandatory)
You might find the following error log in your Ewon Cosy+ event logs :
1707490727 09/02/2024 14:58:47 t2m-Cannot read Ewon certificate esyncitf 79337 33223
If you encounter the error message once, it might simply be a temporary issue when requesting a certificate from the Talk2m cloud and you should not be worried about it.
If you always get this message, even when re-doing the Talk2m configuration wizard, then please contact the HMS Support team for the next steps. Your device might be blacklisted on the Talk2m cloud because it requests too many VPN certificates. This might be caused by firmware issues in the previous versions. We always recommend to update the latest firmware version.