This knowledgebase article is intended to answer some questions about exporting data from Netbiter EC310/360 devices.
APPLICABLE PRODUCTS
- Netbiter EC310
- Netbiter EC360
- Argos
ISSUE / QUESTION / SYMPTOM
If I select data more than 24 hours/one day using the "online history" diagram and download these data as a file, the values are averaged over one hour when the data is exported...
How can I change this?
POSSIBLE CAUSES / ANSWER
It could be that you're using the wrong way by exporting via "Download data as file".
In short, if you export data via the "Historical data" export function for historical data, you'll get the average of the values over one hour. It is therefore not possible to obtain the same time interval over one day and over several days in this way.
To get the same time interval over several days, you'd better use the "Reports" tab and then go to "Generated reports" and download your file. That's how you'll get it.
Wrong way:
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Good way:
ADDITIONAL INFO
--> Netbiter Argos Administration Manual.