This article shows you a way to solve problems you may encounter when using the HMS IPConfig tool to configure TCP/IP settings for HMS devices under Windows 11.
APPLICABLE PRODUCTS
HMS products.
ISSUE / QUESTION / SYMPTOM
"HMS IPConfig" (version 4.3.0.0) does not work under Windows 11.
After starting the program, the loading screen appears, and it stays there, after some time the Windows message appears, it does not go further.
.
Windows Event Log can show the following:
POSSIBLE CAUSES / ANSWER
The probable cause here is the following:
All Ethernet adapters that are not used for the HMS IPConfig tool must be deactivated during the runtime.
For example, if Ethernet adapters have been created by other programs in the operating system, e.g. CiscoVPN, OpenVPN, TeamViewerVPN or others, the HMS IPconfig tool cannot work with these adapters. If these adapters are disabled via the Windows settings, then the IPconfig tool will work without a hitch.
ADDITIONAL INFO