This KB describes the process to unlock your Ewon device.
Indeed, to allow the Ewon device to connect to a new Talk2m account you must first remove it from the existing account by following these steps:
1. Using Ecatcher, log in as an administrator to the account the device is currently linked to. Under the list of Ewons, please select the device and select Properties.
2. In the Ewon Properties page, delete the Ewon as shown below.
3. Once the device has been removed from the Talk2m account, on the Ewon device, re-run the Talk2m wizard to connect it to the new Talk2m account.
If you are unable to access that account or you don't know to which Talk2m account the Ewon is linked to, you can request to unlock your device by following the below procedure and therefore be able to register it to any account.
APPLICABLE PRODUCTS
Ewon : Talk2m
IN THIS ARTICLE
Here is Device Unlock Request procedure :
- Open a support ticket on the HMS Support platform
- Select the product group "Talk2m Account Changes"
- Complete the attached pdf document (one per Ewon) and provide it through the ticket for verification.
- If the Device Unlock Request is accepted, the device will be unlocked remotely and nothing more must be done on your device except registering to your Talk2m account.
If the Ewon device is already registered on a Talk2m account we regard Administrator of the account (or their company) as the legal owner of the account and its content including linked devices.